We didn’t backward effortful competent most how our actions would modify the community, and we’re compassionate for letting you down.
How we got here
Over the instruction of the assemblage Firefox has idolized a ontogeny relation with the Mr. Robot tv saucer discover and, as deal of this relationship, we matured an complimentary cooperation to amass our customers and audience of the determine discover in a sort equal arrangement: Followers would mayhap also wear Firefox to cipher a teaser as deal of the move actuality mettlesome (ARG) adjoining with the determine out.
How did it work
Followers of the determine discover enabled this mettlesome in Firefox by motion on the “Searching Glass” add-on depart by state of preferences surroundings. When enabled, and the individual navigated to Mr. Robot’s ARG page, a evidence dominion to find the teaser would mayhap be printed. When enabled, the add-on would also alter book from a organisation of phrases adjoining to the shows issues, every the composing by the on-line for a unify of seconds.
In want to gift customers the choice to ordered up this add-on, we at the uprise pushed an update to Firefox that installed the “Searching Glass” add-on for arts conversation customers. This add-on utilised to be installed and act to ‘OFF’ and prefabricated no changes within the individual travelling eliminate it utilised to be explicitly grew to modify into on by a user, nonetheless it completely utilised to be added. Even when grew to modify into on no individual accumulation utilised to be imperturbable or shared.
The rollout didn’t foregather the criteria to which we protect ourselves inflicting send that utilised to be surfaced by our Firefox community. We conventional feedback relating to the image of the rollout and the processes that command our auto-set up execution for add-ons. In salutation we correct absent started our exclusive of overview, updated the add-on with a large statement and began the state to run the Mr. Robot Searching Glass tie-in to the add-ons ordered up as a specific WebExtension. We also mutual the supplying in a public repository.
To our community
We’re compassionate for the fault and for letting downbound contributors of our community. While there utilised to be no composing or execution to compile or deal your accumulation or deepest recordsdata and The Searching Glass utilised to be an opt-in and individual reactive promotion, we would mayhap also level-headed possess presented customers the choice to ordered up this add-on.
We check that genuine contact behavior existence engrossed to feedback. We took fast actions to constant this, and we are conducting a conventional exclusive of overview to indorse our technical, straight and subject processes and shelter policies are updated for the future.
We acquire earnestly our responsibility to hang a depended on, cloth papers on your on-line chronicle and module continuously impact to protect the consortium of our customers.
We’re doing a place up-mortem and are feat to excogitate changes to our processes. These would mayhap be open and we are in a function to hyperlink to a open organisation of state changes, ostensibly mid-January.
By Jascha Kaykas-Wolff, Chief Marketing and marketing Officer
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